Shipping Policy

Shipping Policy

Last updated: June 2026

🚚 Free shipping on all orders across India. No minimum order value.

Processing Time

All BioLuma orders are processed within 24–48 hours of payment confirmation, Monday to Saturday (excluding public holidays). You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking details once dispatched.

Delivery Timeline

  • Metro cities (Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune): 2–3 business days
  • Tier 2 & Tier 3 cities: 3–5 business days
  • Remote & rural areas: 5–7 business days

Delivery timelines are estimates and may vary during peak periods, festivals, or due to circumstances beyond our control (weather, courier delays, etc.).

Shipping Partners

We ship via reputed logistics partners including BlueDart, Delhivery, and Xpressbees. The carrier assigned to your order depends on your delivery location and availability at the time of dispatch.

Order Tracking

Once your order is shipped, you will receive an SMS and email with your tracking number and a link to track your shipment in real time. You can also contact us at support@biolumanow.com with your order number for a status update.

Attempted Delivery & Failed Delivery

Our courier partners will attempt delivery up to 3 times. If delivery fails after 3 attempts, the package will be returned to us. In such cases, please contact us within 7 days to arrange re-shipment (additional shipping charges may apply).

Damaged in Transit

If your order arrives damaged, please photograph the packaging and product immediately upon receipt and email us at support@biolumanow.com within 48 hours. We will arrange a replacement or full refund at no cost to you.

Contact Us

For any shipping-related queries, reach us at:
📧 support@biolumanow.com
⏰ Monday to Saturday, 10am–6pm IST