Return & Refund Policy

Return & Refund Policy

Last updated: June 2026

💯 30-day results guarantee. If you don't see a difference in your skin, we'll give you a full refund. No forms. No questions asked.

Our Guarantee

We stand behind BioLuma completely. Red light therapy is backed by decades of clinical research, and we're confident it works — which is why we offer a full 30-day money-back guarantee from the date of delivery. If you're not satisfied for any reason, contact us and we'll process your refund.

Return Eligibility

  • Returns must be initiated within 30 days of the delivery date
  • The product must be returned in its original packaging with all accessories included
  • Products showing signs of physical damage caused by misuse are not eligible
  • One return per customer per order

Non-Returnable Items

  • Products returned after 30 days of delivery
  • Items purchased during clearance or final sale events (marked as such at time of purchase)
  • Products with deliberate physical damage

How to Initiate a Return

1
Email us at support@biolumanow.com with your order number and reason for return (optional — we just want to improve)
2
Receive a return label — we'll send you a prepaid return shipping label within 1 business day
3
Pack and ship the product in its original box with all accessories
4
Refund processed within 5–7 business days of us receiving the return

Refund Method

Refunds are credited to the original payment method:

  • UPI / Net Banking / Debit Card: 3–5 business days
  • Credit Card: 5–7 business days (depending on your bank)
  • Prepaid orders: Refunded to source account
  • COD orders: Refunded via bank transfer (account details required)

Damaged or Defective Products

If you receive a damaged or defective product, please email us at support@biolumanow.com within 48 hours of delivery with photos of the damage. We will arrange an immediate replacement or full refund at no cost — no return required in most cases.

Exchanges

We currently offer exchanges for defective units only. If you'd like a different product, please initiate a return and place a new order.

Contact Us

For return or refund queries:
📧 support@biolumanow.com
⏰ Monday to Saturday, 10am–6pm IST
We typically respond within 4 hours on business days.