Privacy Policy

Last updated: June 2026

BioLuma ("we", "our", "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit biolumanow.com or make a purchase.

Information We Collect

• Personal identification information: Name, email address, phone number, shipping and billing address when you place an order.
• Payment information: Processed securely through our payment partners. We do not store card numbers on our servers.
• Device and usage data: IP address, browser type, pages visited, and time spent on the site via cookies and analytics tools.
• Communications: Emails or messages you send us for support.

How We Use Your Information

• To process and fulfil your orders
• To send order confirmations, shipping updates, and delivery notifications
• To respond to customer support queries
• To send marketing communications (only if you opt in)
• To improve our website and product offerings
• To comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share data only with service providers who help us operate our business (payment processors, shipping partners, analytics providers), all of whom are contractually bound to protect your data.

Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookies through your browser settings. Disabling cookies may affect certain site functionality.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 7 years for accounting purposes.

Your Rights

You have the right to access, correct, or delete your personal data. To make a request, contact us at support@biolumanow.com. We will respond within 30 days.

Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your data.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact

For privacy-related queries:
📧 support@biolumanow.com
⏰ Monday to Saturday, 10am–6pm IST